Delivery & Return

SmartsphereZA offers convenient shipping options through The Courier Guy. We provide reliable door-to-door delivery for just R149. Please note, we do not offer free delivery unless you choose to pick up your order directly from our shop. For more details on available shipping methods, please refer to the options below.

Delivery Options Overview

SmartsphereZA offers ideal shipping methods for any requirement through The Courier Guy. Whether you're looking for an affordable option with door-to-door delivery for just R149, or a faster service, we’ve got you covered. You can rely on The Courier Guy for secure, reliable, and efficient delivery. If you prefer, you can also pick up your order directly from our shop. On this page, you’ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At SmartsphereZA, we do not offer returns or exchanges unless the product has a fault caused by our side. However, we thoroughly inspect all pre-owned devices and appliances before sending them out to ensure they meet our quality standards.

There is a 6-month warranty on all devices, covering any faults that may arise due to manufacturing defects. If you experience any issues within the warranty period, please contact us, and we will assist you in resolving the problem. We are committed to ensuring our customers are satisfied with their purchases.

FAQs

My order hasn't arrived yet. Where is it?

We understand how frustrating it is when your order hasn't arrived as expected. If you’re unsure where your order is, it could be due to a lack of clear communication or agreed-upon expectations from the beginning. We strive to provide transparency throughout the process with clear checkpoints, but sometimes things slip through the cracks.

Let's resolve this. Please reach out with your order details, and we’ll look into the shipping status and provide an update. We are committed to ensuring your satisfaction and will work with you to get everything back on track.

Do you deliver on public holidays?

Delivery on public holidays depends on The Courier Guy's schedule. They may have limited or no delivery service on certain holidays. Alternatively, you are welcome to pick up your order directly from our shop if that’s more convenient for you. Please contact us for specific details regarding delivery times around public holidays.

Is next-day delivery available on all orders?

Next-day delivery is not available for all orders. The Courier Guy typically takes 2-5 working days for delivery. However, if you need your order sooner, you can choose to pick it up directly from our shop. For any urgent requests, feel free to contact us, and we’ll do our best to assist you.

Do I need to be there to sign for delivery?

It’s recommended that someone is present to sign for the delivery to ensure a smooth process. However, if you’re unable to be there, you can have someone else sign on your behalf. Just make sure they have the necessary details to receive the package.

Need a Help?

  • (208) 555-0112
  • Messenger
  • Telegram
  • Email: smartsphereza@gmail.com

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Online store of household appliances and electronics

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